Privacy Policy

Last updated: 14 December 2025

TaskGini Privacy Policy describes how TaskGini collects, uses, shares, and protects personal information when users access or use our website, mobile applications, and services.

1. Introduction – TaskGini Privacy Policy

TaskGini (“TaskGini”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, store, and protect your information when you use our website, mobile application(s), or services (collectively, the “Platform”).

TaskGini helps connect customers who require home services with service professionals (“Professionals”) who provide those services (“Professional Services”). By accessing or using the Platform, you agree to this Privacy Policy and consent to the practices described here.

2. Who This Policy Applies To

This Policy applies to:

Customers who browse, request, or book services using TaskGini
Professionals who register, onboard, and receive job requests through TaskGini
Visitors who contact us via forms, email, WhatsApp, or phone

3. Information We Collect

We may collect the following categories of information:

A) Contact & Account Information

Name, phone number, email address
Address / service location (for booking)
Account/profile details and preferences

B) Booking & Service Information

Service category selected and booking details
Notes, instructions, photos (if you upload) related to the service request
Communication records for support and service coordination

C) Professional Onboarding Information (for Professionals)

Identity and profile information (e.g., name, photo, ID proof details)
Skill/trade information, experience, and service category details
Background verification details, including police verification where applicable
Bank/UPI details for payouts (if/when enabled)

D) Technical & Usage Information

IP address, device type, browser/app version
Pages visited, clicks, session data, and timestamps
Approximate location data (if enabled on device/app)

E) Payments
If payments are enabled on the Platform, payments are typically processed through third-party payment providers. We may receive limited payment-related details required to confirm and record transactions, but we do not store full card details on our servers.

4. How We Collect Information

We collect information through:

Direct interactions (forms, sign-up, booking, support requests)
Automated technologies (cookies, analytics tools, log files)
Third parties (payment providers, analytics tools, verification partners) where applicable and permitted by law

5. How We Use Your Information

We use your information to:

Create and manage accounts
Process service requests and bookings
Connect customers with Professionals to fulfil services
Provide customer support and dispute resolution
Improve service quality, safety, and Platform performance
Send booking confirmations, service updates, and important notices
Prevent fraud, misuse, and policy violations
Comply with legal obligations and enforce our Terms

6. Communication (Calls, SMS, WhatsApp, Email)

We use your information to:

Create and manage accounts
Process service requests and bookings
Connect customers with Professionals to fulfil services
Provide customer support and dispute resolution
Improve service quality, safety, and Platform performance
Send booking confirmations, service updates, and important notices
Prevent fraud, misuse, and policy violations
Comply with legal obligations and enforce our Terms

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

Remember preferences
Analyse traffic and usage patterns
Improve user experience and platform performance

You can control cookies via your browser settings. Disabling cookies may affect certain site features.

8. Sharing and Disclosure of Information

We do not sell your personal information. We may share information only when necessary, such as:

A) With Professionals
To fulfil a service request, we may share relevant booking information (such as name, phone number, service address, and service details) with the assigned Professional.

B) With Service Providers
We may share information with trusted third parties who help operate our Platform (e.g., hosting, analytics, verification, communications, payment processing), under confidentiality obligations.

C) For Legal and Safety Reasons
We may disclose information if required by law, court order, government request, or to protect the rights, safety, and security of TaskGini, users, Professionals, or the public.

D) Business Transfers
If TaskGini is involved in a merger, acquisition, or asset sale, user information may be transferred as part of that transaction, subject to applicable laws.

9. Data Security

We use reasonable security measures designed to protect information from unauthorised access, loss, misuse, alteration, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.

9. Data Security

We retain personal information only for as long as necessary to:

Provide services
Maintain business records
Resolve disputes
Meet legal, tax, and regulatory requirements

We may retain certain transaction-related information as required by law.

10. Data Retention

We retain personal information only for as long as necessary to:

Provide services
Maintain business records
Resolve disputes
Meet legal, tax, and regulatory requirements

We may retain certain transaction-related information as required by law.

11. Your Rights and Choices

Depending on applicable laws, you may have rights to:

Access and review your information
Request correction of inaccurate information
Request deletion of your account or personal information (subject to legal retention requirements)
Withdraw consent for certain processing activities where applicable

To make a request, contact us using the details in Section 14.

12. Children’s Privacy

TaskGini is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

13. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to read their policies before sharing data.

14. Contact Us

If you have questions about this Privacy Policy or how TaskGini handles information, contact us:

Email: support@taskgini.com
Location: Kurukshetra, Haryana, India

15. Grievance / Privacy Officer

If you have a privacy concern or complaint, you can contact our grievance officer:

Name: TaskGini Support Team
Designation: Grievance Officer
Email: support@taskgini.com